Franchise Closure

When a franchise location closes permanently, remove the workspace and associated user accounts from Flamel.

Step 1: Cancel Active Playbooks

1. Switch to the closing workspace's context
2. Go to Social Media Ads > Playbooks
3. Cancel or opt out of any active playbooks
4. Wait for any running campaigns to stop (or stop them manually in Meta Ads Manager)

Step 2: Export Data (Optional)

If you need to keep records:

• Analytics: Export CSV from the analytics pages
• Post History: Review the calendar for any content worth archiving
• Media: Download needed assets from the media library

Step 3: Disconnect Social Accounts

1. Go to Connected Accounts in the closing workspace
2. Disconnect all social accounts
3. This prevents Flamel from attempting to post to accounts that may be deactivated

Step 4: Remove the User

1. Go to Organization > User Seats (from Hub context)
2. Find the franchisee's account
3. Click Remove
4. Confirm the removal

If the user owns multiple workspaces, unassign them only from the closing workspace instead of removing their account entirely.

Step 5: Delete the Workspace

1. Go to Organization > Workspaces (from Hub context)
2. Find the closing workspace
3. Click Delete
4. Confirm the deletion

Step 6: Clean Up Location

1. Go to Locations
2. Remove the closed location's entry
3. This prevents the address from appearing in ad targeting or reports

Checklist

Step	Done
Active playbooks cancelled
Data exported (if needed)
Social accounts disconnected
User removed or unassigned
Workspace deleted
Location entry removed