Troubleshooting

When things don't work as expected, this section helps you diagnose and fix common problems. Most issues have simple solutions that you can resolve yourself without contacting support.

Common Issues

Problem	Quick Solution
Can't log in	Login Issues — Password reset, 2FA problems
Connected account disconnected	Connection Expired — Reconnect your accounts
Upload failing	File Size Limits — Compress or resize media
Post failed to publish	Check the post error message, usually a connection or content issue

Troubleshooting Guides

• Login Issues — Problems signing into Flamel, password resets, two-factor authentication
• Connection Expired — Why connected accounts disconnect and how to reconnect them
• File Size Limits — Media upload limits and how to optimize your files

Before Contacting Support

Try these steps first — they resolve most issues:

1. Refresh the page — Sometimes a simple refresh fixes temporary glitches
2. Clear your browser cache — Old cached data can cause unexpected behavior
3. Try a different browser — This helps identify if the issue is browser-specific
4. Check your internet connection — Slow or unstable connections can cause timeouts
5. Log out and back in — Refreshes your session and clears temporary issues

Getting Additional Help

If you've tried the relevant troubleshooting guide and still need assistance:

1. Go to Settings > Help in Flamel
2. Click Contact Support
3. Describe the issue and what you've already tried
4. Include any error messages you're seeing

Our support team typically responds within one business day. Including details about what you've already tried helps us resolve your issue faster.