Connection Expired

Social media connections don't last forever. When a connection expires, Flamel can't publish to that account until you reconnect it. This guide explains why connections expire and how to fix them quickly.

Why Connections Expire

Social platforms revoke access tokens for several reasons:

Password changes — When you change your social media password, the platform invalidates all connected apps for security.

Security reviews — Platforms like Facebook periodically review connected apps and may require re-authorization, especially after detecting unusual activity.

Platform policy updates — When Facebook, Instagram, or other platforms update their API policies, they sometimes require all apps to re-authenticate.

Extended inactivity — Some platforms expire tokens that haven't been used in 60-90 days.

Account role changes — If you're removed as an admin from a Facebook Page or LinkedIn Company Page, your connection to that page expires.

How to Know Your Connection Expired

Flamel shows connection status in multiple places:

Red indicator on Connected Accounts — An expired connection shows a red status badge.

Failed post notifications — If a scheduled post fails due to an expired connection, you'll receive a notification.

Dashboard alerts — Connection issues appear in your dashboard alerts.

How to Reconnect

Reconnecting is quick — you're essentially repeating the original connection process:

Go to Connected Accounts in the Manage section
Find the account showing as expired or disconnected
Click Reconnect (or the refresh icon)
You'll be redirected to the platform's login page
Log in and authorize Flamel again
Select the accounts you want to reconnect
Return to Flamel — your connection is restored

Your scheduled posts remain intact. Reconnecting restores Flamel's ability to publish without losing any scheduled content. Posts that failed while disconnected will retry automatically.

Platform-Specific Notes

Facebook and Instagram

Facebook connections are among the most common to expire because:

Facebook's security systems are aggressive about re-verification
Instagram business accounts connect through Facebook
Page admin changes affect connection status

To reconnect: Make sure you're logged into the Facebook account that has admin access to your Pages before clicking Reconnect in Flamel.

LinkedIn tokens expire after one year unless renewed. They also expire if:

You change your LinkedIn password
You remove yourself as an admin from a Company Page

To reconnect: Ensure you have admin access to the Company Page you're trying to connect.

TikTok

TikTok tokens tend to be more stable but can expire if:

You revoke Flamel's access from TikTok's settings
TikTok's API undergoes updates

To reconnect: Make sure you're logged into the correct TikTok account before authorizing.

X (Twitter)

X connections can expire if:

You change your password
You revoke access from X's connected apps settings
X's API policies change

To reconnect: Log into your X account and authorize Flamel again.

Preventing Disconnections

While you can't prevent all disconnections (some are caused by platform changes), you can minimize disruption:

Don't change passwords unnecessarily. Each password change on a social platform disconnects all authorized apps.

Check connections weekly. A quick glance at your Connected Accounts page can catch issues before they cause failed posts.

Enable notifications. Make sure Flamel's connection status notifications are turned on so you're alerted immediately when something expires.

Maintain admin access. If you're connecting business pages, ensure you retain admin access. If your role changes, the connection breaks.

Multiple Failed Reconnection Attempts

If reconnecting repeatedly fails:

Disconnect the account completely — Click Remove, then add it fresh
Check platform permissions — Make sure you have admin access to any Pages or Company Pages
Clear browser cache — Old cached auth data can interfere
Try a private/incognito window — This ensures no cached credentials interfere
Check platform status — The platform itself might be having API issues

Still Having Trouble?

If you've tried reconnecting multiple times and it's still not working:

Note which platform and account is affected
Note any error messages you see
Check if the issue affects other users in your organization
Contact support with these details