Billing FAQ
Common questions about billing, budgets, and payments.
General
How does billing work? Hub admins set monthly budgets for each workspace. Stripe creates a recurring subscription and automatically generates invoices each billing cycle. Workspaces add a payment method and get charged automatically.
What payment methods are supported? Depending on what your hub admin has enabled: credit/debit cards (Visa, Mastercard, Amex), US bank accounts (ACH), and Stripe Link.
When am I charged? On the billing day set by your hub admin (e.g., the 1st of each month). You can see your next invoice date on your Billing dashboard.
For Hub Admins
How do I start billing workspaces?
- Connect your Stripe account in Billing > Settings
- Configure your fee structure and billing day
- Set budgets for your workspaces in Billing > Budgets
- Send setup links so workspaces can add payment methods
Can I change the fee structure after setting it up? Yes, but changes apply to future invoices only. Existing invoices are not affected.
What happens if a workspace's payment fails? The invoice is marked as "Failed" and you can retry it from the Invoices page. Stripe also sends automatic reminders to the workspace.
Can I pause billing for a workspace? Yes. Use the action menu on the Budgets page to pause a subscription. The workspace will not be charged until you resume it.
For Workspace Users
How do I add a payment method? Navigate to Billing > Payment Method and follow the prompts. Your hub admin may also send you a setup link.
Can I increase my budget? Yes. Navigate to Billing > Monthly Budget and click "Increase Budget." You can choose a monthly increase (permanent) or a one-time increase (this month only).
Where do I find my invoices? Navigate to Billing > Invoices. You can download PDF copies of any invoice.
What if my payment fails? Update your payment method in Billing > Payment Method. The system will automatically retry the charge. If you continue to have issues, contact your hub admin.
Does opting into a playbook cost extra? The playbook budget is part of your monthly advertising budget, not in addition to it. If the playbook requires more than your current budget, you will be asked to increase it.