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Invoices

View payment records, retry failed payments, and manage invoices across your franchise network.

The Invoices page shows all billing records for your franchise network (hub) or your individual location (workspace).

Hub View

As a hub admin, you see invoices for all workspaces in one place.

Filtering

Filter invoices by:

  • Status: Paid, Open, Failed, Void, or Draft
  • Workspace: Select a specific workspace to see only their invoices

Invoice Actions

For each invoice, you can:

  • Download PDF: Get the Stripe-generated invoice document
  • Retry Payment: For failed invoices, retry the charge against the workspace's payment method
  • Void Invoice: Cancel an invoice (reverts the workspace's budget status to draft)

Creating One-Time Invoices

You can create manual invoices for charges outside the regular billing cycle:

  1. Click Create Invoice
  2. Select the workspace(s)
  3. Add line items with descriptions and amounts
  4. The invoice is sent to the workspace for payment

Workspace View

As a workspace user, you see only your own invoices.

Each invoice shows:

  • Date: The billing period covered
  • Amount: Total charged (including any management fee)
  • Status: Current payment status
  • Actions: Download PDF or view in Stripe

Invoice Statuses

StatusWhat It Means
DraftInvoice is being prepared (not yet sent)
OpenInvoice is sent and awaiting payment
PaidPayment was successful
FailedPayment was attempted but did not go through
VoidInvoice was canceled by the hub admin

Payment Lifecycle

  1. Stripe generates an invoice when the billing cycle starts
  2. The invoice is finalized and sent to the workspace
  3. Stripe attempts to charge the workspace's payment method
  4. If successful, the invoice is marked Paid
  5. If unsuccessful, the invoice is marked Failed and can be retried