Invoices
View payment records, retry failed payments, and manage invoices across your franchise network.
The Invoices page shows all billing records for your franchise network (hub) or your individual location (workspace).
Hub View
As a hub admin, you see invoices for all workspaces in one place.
Filtering
Filter invoices by:
- Status: Paid, Open, Failed, Void, or Draft
- Workspace: Select a specific workspace to see only their invoices
Invoice Actions
For each invoice, you can:
- Download PDF: Get the Stripe-generated invoice document
- Retry Payment: For failed invoices, retry the charge against the workspace's payment method
- Void Invoice: Cancel an invoice (reverts the workspace's budget status to draft)
Creating One-Time Invoices
You can create manual invoices for charges outside the regular billing cycle:
- Click Create Invoice
- Select the workspace(s)
- Add line items with descriptions and amounts
- The invoice is sent to the workspace for payment
Workspace View
As a workspace user, you see only your own invoices.
Each invoice shows:
- Date: The billing period covered
- Amount: Total charged (including any management fee)
- Status: Current payment status
- Actions: Download PDF or view in Stripe
Invoice Statuses
| Status | What It Means |
|---|---|
| Draft | Invoice is being prepared (not yet sent) |
| Open | Invoice is sent and awaiting payment |
| Paid | Payment was successful |
| Failed | Payment was attempted but did not go through |
| Void | Invoice was canceled by the hub admin |
Payment Lifecycle
- Stripe generates an invoice when the billing cycle starts
- The invoice is finalized and sent to the workspace
- Stripe attempts to charge the workspace's payment method
- If successful, the invoice is marked Paid
- If unsuccessful, the invoice is marked Failed and can be retried